EuroLux Return Policy for Global Export

Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please note that certain items, such as custom orders or non-stock items, may not be eligible for returns. Additionally, items purchased from dealers may be subject to the dealer's specific return policies.

Return Period: Customers have 14 days from the date of delivery to initiate a return request.

Return Authorization: Before returning any item, customers must contact our customer support team at returns@euroluxparts.com to request a return authorization number (RA#). This number must be clearly marked on the outside of the return package.

Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.

Restocking Fee: For eligible returns, a restocking fee may apply. This fee will be deducted from the refund amount and will vary depending on the nature of the return.

Refund Process: Once the returned item is received, inspected, and approved, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase.

Warranty/Guarantee: For items covered by a warranty or guarantee provided by the dealer, customers are encouraged to reach out to the respective dealer directly to initiate warranty claims or replacements. We will assist in providing any necessary documentation to support warranty claims.

Non-Refundable Items: As mentioned earlier, certain items, such as custom orders or non-stock items, may be non-refundable. Additionally, items that show signs of use, damage, or alteration may not be eligible for a refund.

Damaged or Defective Items: If an item arrives damaged or defective, customers must notify us within 48 hours of receiving the order. We will work with the customer to provide a replacement or initiate a refund as per our policy.